Mastering your Membership

Prepay your Maintenance Fees up to 2 Years in Advance

You can prepay your Maintenance Fees up to 2 years in advance. Prepayments can be made based on current years levies. If you wish to prepay via instalments, this can be done via Member Services, on the member portal or Bpay (for most membership types). You can choose either weekly, fortnightly or monthly instalments. Choose any instalments that suit you as long as the balance is paid in full by the due date each year.

Avoid Paying a Deferral Fee

Weeks members can use their entitlement week during the first 12 months of its validity at any one of the Holiday Concepts resorts for no additional fees, e.g. use your 2024 week to book a stay during 2024 for any owners on the account at a Holiday Concepts resort and pay nothing more. Points members can use their entitlement during the first 24 months of their validity at any one of the Holiday Concepts resorts without incurring a deferral fee. If points are not used during the first 24 months of validity, a deferral fee is applicable for use for an additional 12 months.

HC Direct

HC Direct is an internal exchange service of Holiday Concepts operated by Member Services. HC Direct allows members to keep their entitlements banked with Holiday Concepts for an additional two years beyond its original entitlement year with payment of a deferral fee. Your entitlement will be automatically banked with HC Direct each year if unused. However, points members have 24 months to use their entitlement at any one of the Holiday Concepts resorts without paying a deferral fee, and can use their entitlement for an additional 12 months by paying a deferral fee.

Exchange Options

Explore exchange programs like HC Direct if you want to holiday in different locations. This allows you to use your timeshare for stays at other resorts in Australia & worldwide. Requests for exchange availability can be added up to 2 years in advance.

Members Online Portal

Set up online access so you can log into your account online to check availability (online entitlement availability opens up 23 months in advance), confirm bookings and to view, download and pay your annual Maintenance Fees. This portal is for Holiday Concepts owners and for Holiday Concepts resort availability only.

Book up to 2 Years in Advance

Holiday Concepts resort availability opens exactly 2 years to the date via Member Services. This is highly recommended if you are looking at getting away in peak times like school holidays and public holiday long weekends or have specific travel dates in mind. If you are worried about events that may pop up, you can always cancel/change your booking right up until 28 days prior to your check-in date with little to no penalty depending on entitlement used.

Choose the Right Location

Research and select a holiday that appeals to your interests and travel preferences. Consider factors like seasonal climate, activities, and proximity to attractions.

Flexibility

Be flexible with your travel dates. This can increase the chances of securing the best accommodations and deals.

Travel Insurance

We strongly recommend travel insurance for all booking types to cover you in case of the unknown! Our travel department can provide a quote for travel insurance, flights, car hire, cruises/tours and more on 1300 369 463 option 3.

Waitlist

A waitlist request can be placed if your preferred resort is fully booked. This is a non-obligation request, so whilst there is no guarantee that we will receive a cancellation, in the event that we do, we will contact the member, but if they have already made other plans that is fine too. 

Guest Certificates

Family and friends can enjoy the benefits of your timeshare by simply adding a guest certificate to a booking. For an additional $50* a guest certificate is a great way of sending family and friends on a relaxing holiday to one of the thousands of resorts around the world.

Dog-Friendly Units

We have dog-friendly units available at Lakeside Country Club, Mt Martha Valley Resort, Bellbrae Country Club and The Bright Resort for small to medium sized dogs. $169* for 1 dog and $210* for 2 dogs. This must be confirmed and paid at the time of booking.

Queensland Winter Escapes

Members from southern states looking to escape the winter and go up north for some warmth between May and November need to place requests well in advance (at least 6 months) to try and secure exchange availability for Gold Coast, Sunshine Coast & North Queensland (Port Douglas). 

Availability for exchange resorts in Queensland is generally not always readily available therefore an ongoing search request is generally required to obtain exchange availability.

Tamarind Sands (Northern NSW) is the perfect option if you want winter warmth and better yet, you can see availability up to 2 years in advance.

Feedback

Provide feedback to Holiday Concepts if you have suggestions or concerns by filling out the survey that is emailed to you after your holiday. We aim to improve your experience or address any issues.